lost e mail account

pinky 0 Reputation points
2026-07-20T17:58:23.0233333+00:00

four days ago I lost access to my Microsoft account does not recognize e mail phone or password

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Darhyl Amizola 46,715 Reputation points Independent Advisor
    2026-07-20T18:34:33.94+00:00

    Hey there! Nice to meet you!

    Kindly double-check if the account name was typed correctly.

    If it still doesn't work and based on the error you mentioned, the error you are experiencing is an indication that your account was compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address, which is why your account is not recognized when signing in.

    Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    Thank you for your understanding. Please feel free to let me know if you need anything else.

    Best Regards,

    Darhyl

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