An unknown error has occurred. The error code is: 0x0

Question

What does this mean, my acitvate is activte but won't save or pirnt my excel docs?

Answer 1

Thanks Mike.

I still need to know the macOS version.

If it is 14 and above,

First, see if you can update your Office apps. Open Word for example, click on the 'Help' tab >Check for Updates. Make sure you choose Update All when prompted. Let the process run through, can take a bit time. See if that works.

Otherwise, use the Update method in this article: https://support.microsoft.com/support/known-issues/unknown-error-0x0-license-not-found-error-microsoft365-macos

If it still doesn't work, please uninstall the apps. Follow the instructions here for complete uninstall.

https://support.microsoft.com/office/office-for-mac/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall

Then reinstall this way:

If you signed up via Apple App Store, then download and install from the App Store.

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If it is version higher than 12 but lower than 14, tell me what it is, I need to get you the download link for lower version of office installer file to run.

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If it is lower than version 12, Office products will now enter reduced functionality mode. In other words, the OS is too old to receive the licensing update the Office now requires. Sorry.

This is an update that occured on July 13th and Microsoft shared it here: https://support.microsoft.com/office/update-microsoft-365-or-office-on-your-macos-or-ios-device-f418ae5d-bb5f-4078-b3d9-9340f5dd084e

If your device cannot update its OS to at least 12, your options will be: Use the web version or an alternative like LibreOffice. And you want to cancel your subscriptions.

Answer 2

Yes it's Mac OS and I purchased through Apple apps