resolve duplicate subscriptions

Question

I seem to have two microsoft subscriptions for ******@live.com, one of them a microsoft alumni subscription. How do I merge them into a single subscription and get refunded for duplicate subscription payments?

Answer 1

To confirm that you have two Microsoft subscriptions under the same account, please sign in using the account associated with your subscriptions at the following page:

https://account.microsoft.com/services

Once you are signed in, please verify that both subscriptions appear as Active. If possible, share a screenshot of what you see, making sure to hide or remove any personal information such as your email address, order numbers, or payment details before sharing it.