how to fix my microsoft problems

Question

Recently i gave my laptop for servicing .once i got my laptop back i never opend the excel ,word , ppt for nearly 15 days .. so now iam not able to open the word ,excel,ppt , when i opened it is showing the error asking for repair and i gave the repair option.. eventhough the problem is not rectified .. but the apps were in my laptop..how to recetify this problem by my own.

Answer 1

Which Office product is this? Specifically, what is the name of the product? Microsoft 365? Office Home & Business? Something else? I would recommend an Online Repair.

First verify that you see your Office product in your account at https://account.microsoft.com/services so that you can reinstall if necessary—and it usually will be necessary following a "complete" repair (see below).

Do the following: Restart your PC and then start the Online Repair from Windows Settings. For more, read the article at https://support.microsoft.com/en-us/office/lifecycle/repair-an-office-application .

Answer 2

Hi Ramya,

I'm going to run through a few steps with you. Some of these are diagnostic — they help me narrow down what's wrong, not fix it outright. So if nothing changes after a step, that's normal and expected, not a dead end. I'll keep going until we've got this resolved.

Let me first suggest removing MS Office:

https://yourwindowsguide.com/2026/02/how-to-uninstall-microsoft-office.html

• Go to https://aka.ms/SaRA-officeUninstallFromPC to open the Get Help App.
• When the tool opens, select Yes, and then click Next.
• Choose the option to uninstall Microsoft 365, then follow the steps.

Once done, reinstall Office from https://account.microsoft.com/services page and let me know.

I look forward to hearing from you to get the results of the troubleshooting.

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