ARC mouse - blutooth getting disconnected

soumitha bulusu 0 Reputation points
2026-07-21T09:00:33.75+00:00

my mouse is 6 months old and it keeps getting disconncted. what should i do?

Surface | Accessories | Surface mice and keyboards
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  1. S.Sengupta 31,626 Reputation points MVP Volunteer Moderator
    2026-07-21T15:16:00.0566667+00:00

    Replace or recharge the mouse battery even if it "seems fine"

    Device Manager → Bluetooth → your adapter → Properties → Power Management tab → uncheck "Allow the computer to turn off this device to save power."

    Do the same under Device Manager → Mice → your mouse entry, if it has a Power Management tab.

    Remove the device entirely in Settings → Bluetooth & devices, restart the Surface, then re-pair.

    Update Bluetooth drivers via Windows Update → Optional updates, and check if your mouse manufacturer has firmware/software updates (Logitech Options+, etc.).

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  2. AI answer

    2026-07-21T09:01:35.55+00:00

    Try these steps in order:

    1. Check whether this is the normal Bluetooth wake delay. Bluetooth mice can go into hibernation after 8–10 minutes of inactivity to save battery. When that happens, it can take several seconds to reconnect.
    2. Make sure the mouse has enough power. Turn the mouse off and back on. If it shows a blinking red light or no light, replace or recharge the batteries.
    3. Update Windows. Go to Start > Settings > Update & Security > Windows Update and install available updates.
    4. Check Bluetooth battery and connection status. Go to Start > Settings > Devices > Bluetooth & other devices and verify the mouse is connected.
    5. Restart the PC. This can refresh Bluetooth drivers, especially if updates were recently installed.
    6. Disable Bluetooth power saving. Go to Device Manager > Bluetooth > right-click the Bluetooth radio > Properties > Power Management and clear Allow the computer to turn off this device to save power. This is especially relevant when a Bluetooth mouse fails to reconnect after being left idle.
    7. If Bluetooth keeps disconnecting, restart the Bluetooth service. Press Windows key + R, type services.msc, select OK, then find Bluetooth Support Service, right-click it, and select Restart.
    8. Update the Bluetooth driver. In Device Manager > Bluetooth, right-click the Bluetooth device and select Update driver.
    9. If the mouse stops responding after sleep, re-add it. Open Control Panel > Devices and Printers > Add Device to re-detect the Bluetooth mouse. If needed, restart the computer.
    10. If the issue happens repeatedly, check for the latest Bluetooth controller driver from Windows Update or the PC manufacturer.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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