Intune Device Not Found

Question

Intune Device Not Found

Handian Sudianto 7,341

In intune i have below device

User's image

but when i click on the device name then the device is not found. Anyone know why?

User's image

Rahul Jindal 11,641 Reputation points

2026-07-21T10:54:46.49+00:00

Was the device re-provisioned\enrolled recently? When did it last check-in? Do you still see it in Entra ID?
Handian Sudianto 7,341 Reputation points

2026-07-21T11:10:30.71+00:00

My team gave me a new device, they install this pc from image cloning and after imaging finished then i login using my entra id to enroll and i rename the pc.

Last checkin is 07/21/2026, 11:26 AM and i can see the device in entra with owner is none

1 answer

Your answer

Rahul Jindal 11,641 Reputation points

2026-07-21T10:54:46.49+00:00

Was the device re-provisioned\enrolled recently? When did it last check-in? Do you still see it in Entra ID?
Handian Sudianto 7,341 Reputation points

2026-07-21T11:10:30.71+00:00

My team gave me a new device, they install this pc from image cloning and after imaging finished then i login using my entra id to enroll and i rename the pc.

Last checkin is 07/21/2026, 11:26 AM and i can see the device in entra with owner is none

Answer 1

JUNIOR SIPILANYAMBE 90

Since the device was cloned and then enrolled again with a renamed PC, it may have created a mismatch between the Intune record and the Entra ID device object. I would check for duplicate or stale device objects and verify the device ID/managed device ID rather than only the device name. A fresh Autopilot/Intune enrollment may be needed if the records are out of sync.

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