Fraud Transaction

Question

Hi, my name is Waroujan Kijilian, I was client for Microsoft 360, it's been around 2 years that I've unsubscribed, still many times you are charging me 2.12$ I have no idea why, many times I called you at last once I got an answer that I'm not using any of Microsoft product, and that is right! few times I've got refunds, but still transaction is going on.

Please help me to once for all finish from mentioned issue

Thanks, from advance

I am attaching the last transaction form

My Email Address: ******@gmail.com

Cell Phone: [Removed to protect privacy]

Answer 1

Hey there! Nice to meet you!

Kindly follow the guide on the official Microsoft website to investigate the details and locate the subscription charge from Microsoft at this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if this happens to be a forgotten subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the charge:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Select "Contact Support" > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding. Please let me know if you need anything else.

Best regards,

Darhyl