Emails are not getting generated

Question

Emails are not getting generated

Ume Hani Siraj 0

I have my email and the same email is configured in group emails of the company. Initially I used to get the notification in my email whenever a group mail was sent. since yesterday, I am not receiving the mails, but it is coming in group email. kindly help. as i cannot keep checking two emails

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Answer 3

Jade Ng 14,150 Microsoft External Staff Moderator

Dear @Ume Hani Siraj,

Based on your description, it appears that emails are being delivered to the group mailbox, but your personal mailbox is no longer receiving copies of those messages. One possible cause is that the group setting responsible for sending copies of group emails to members may have been disabled.

As an initial check, please verify whether you are subscribed to receive group conversations and events in your Inbox. If this setting was disabled, emails sent to the group may remain only in the group mailbox rather than being delivered to your personal Inbox.

Additionally, could you please confirm whether other members of the same group are experiencing the same behavior? If multiple members are affected, I recommend that your Microsoft 365 administrator review the group configuration using the steps below.

Sign in to the Exchange Admin Center with an administrator account.
Navigate to Recipients > Groups.
Select the affected Microsoft 365 Group.
Open the Settings tab.
Enable "Send copies of team emails and events to team members' inboxes".
Save the changes and allow some time for the setting to take effect.

Untitled

Thank you for your patience and understanding. Hope you having a nice day and really much warm regards to you as well.

Looking forward to your response!

Jade Ng 14,150 Reputation points Microsoft External Staff Moderator

2026-07-24T01:27:12.12+00:00

Dear @Ume Hani Siraj,

I hope this message finds you well!

I just wanted to check in and see if you have any updates or additional information you’d like to share regarding your situation. If there's anything new or if you need further assistance, please don’t hesitate to let me know.

Looking forward to your response!
Ume Hani Siraj 0 Reputation points

2026-07-24T04:37:45.7233333+00:00

I am not able to solve this and no help from Microsoft has been rendered.
Jade Ng 14,150 Reputation points Microsoft External Staff Moderator

2026-07-24T05:05:26.5333333+00:00

Dear @Ume Hani Siraj,

Thank you for your update. To better understand the situation and avoid repeating steps, could you please confirm whether you have already tried the troubleshooting steps I provided above?

Additionally, could you let me know how you contacted Microsoft and what response you received?

Finally, are you the Microsoft 365 administrator for your organization, or are you using a standard user account?

I appreciate your patience, and I am here to help. Looking forward to your response!
Ume Hani Siraj 0 Reputation points

2026-07-24T05:11:50.5966667+00:00

Yes , I had already checked the settings before coming to Microsoft team for help.

The problem still exists. kindly help me . As i am at a manager level cant keep switcing and looking for mails
Ume Hani Siraj 0 Reputation points

2026-07-24T05:22:35.35+00:00

All this is done
Jade Ng 14,150 Reputation points Microsoft External Staff Moderator

2026-07-24T10:51:14.53+00:00

Dear @Ume Hani Siraj,

Could you please confirm whether the other members of the group are experiencing the same issue, or if this is affecting only your account?

If the issue is affecting only you, please follow the guidance in the Microsoft article Join, leave, or follow Groups in Outlook and verify that the Follow in Inbox setting is enabled for the group.

After checking this setting, please let me know the result. If the issue persists, I will be happy to continue assisting you. Thank you for your cooperation.
Ume Hani Siraj 0 Reputation points

2026-07-24T10:57:05.6466667+00:00

No , they arent facing this issue
Jade Ng 14,150 Reputation points Microsoft External Staff Moderator

2026-07-25T06:47:38.1266667+00:00

Dear @Ume Hani Siraj,

If the issue is affecting only you, please follow the guidance in the Microsoft article Join, leave, or follow Groups in Outlook and verify that the Follow in Inbox setting is enabled for the group and let me know the result.
Jade Ng 14,150 Reputation points Microsoft External Staff Moderator

2026-07-27T05:26:45.1433333+00:00

Dear @Ume Hani Siraj,

I hope this message finds you well!

Could you kindly confirm if there have been any recent updates on your side?

Please let me know if you are still encountering any difficulties so I can assist promptly.