how to fix error code 4ut0z

Question

i tried to sign into my microsoft education but it says error code 105 4ut0z i've tried everything.

Answer 1

Hi,

Error Code 105 with Error Tag 4ut0z is usually not a client-side issue. It can indicate that the Microsoft Education account hasn't been properly provisioned, isn't licensed, or there's a problem with the organization's Microsoft Entra ID or Microsoft 365 Education setup.

Before assuming it's an account issue, could you let us know:

• Are you signing in through a web browser or an Office application?
• Does the problem occur on multiple devices and networks?
• Is this a new Microsoft Education account or one that worked previously?
• Can you share the full error details, including the Correlation ID, Timestamp, and Request ID (if shown)?

If you've already tried different browsers, InPrivate/Incognito mode, clearing the cache, and another network, the next step is usually to contact your school's Microsoft 365 administrator. They can verify that your account is active, has the appropriate Microsoft 365 Education license assigned, and isn't being blocked by a tenant or Conditional Access policy.

With the Correlation ID and Timestamp, Microsoft support or the organization's IT administrator can also look up the corresponding sign-in logs to identify the exact cause.

Answer 2

Hi,

To better assist you, could you please clarify the following: 

• Have you previously set up the Microsoft Authenticator app on any device for this account, or is this your first time trying to sign in?   
• If so, are you currently using the same device where you originally registered the Authenticator app? Have you recently switched to a new device?

Additionally, when your university enforces multi-factor authentication (MFA) and only allows verification through the Microsoft Authenticator app, the system will not display other options such as SMS, email, or phone call unless those methods have been configured by your administrator. That’s likely why you're being prompted exclusively for the Authenticator app.  

If you haven’t installed the app yet, you can follow this official guide to get started: How to add your accounts to Microsoft Authenticator - Microsoft Support   

You can also refer to this article for instructions on signing in using the app:  Sign in using Microsoft Authenticator - Microsoft Support  

If you need further assistance, you can reach out to your IT administrator and share the steps outlined in the article Manage user authentication methods for Microsoft Entra multifactor authentication. This will help them assist you in resetting your MFA settings and restoring access to your account. 

 

Once this is done, you’ll be prompted to set up MFA again on your new device during your next sign-in. 

Please note that no one in this forum have access to user account settings and cannot assist with logging in, resetting passwords, or changing access rights. While I do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but I’ll continue doing my best to support you within the scope of my responsibilities.   

If you have any updates, feel free to leave a comment under this post. I’ll be happy to assist further.  

Thank you for your cooperation and understanding in resolving this matter.

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