outlook (emails).

Question

I have an Outlook email account ( I’ve had for many years (Hotmail). I am not receiving any recent emails in my In box. This has been happing for about 1 week.

Answer 1

Hi,

I'm going to run through a few steps with you. Some of these are diagnostic — they help me narrow down what's wrong, not fix it outright. So if nothing changes after a step, that's normal and expected, not a dead end. I'll keep going until we've got this resolved.

1. May I know if you receive an email when you send from one of your other accounts?
2. Are you using the web client or Outlook Classic?

I look forward to hearing from you to get the results of the troubleshooting.