Outlook issues

Question

Outlook issues

Thierens Cedric 0

What is going on ?Unable to login into outlook account since 4pm and am being send around all sorts of security options.
Pin code sent to back up accounts but none of the backup accounts can be logged in.

Same issues with all back up accounts

0 comments

1 answer

Your answer

Answer 1

John Jefferson Doyon 79,880 Independent Advisor

Hi, @Thierens Cedric

Are the backup accounts also Outlook, Hotmail, or Live accounts? If so, open a separate InPrivate window for each backup account. This prevents the browser from signing you out of the original account while you retrieve the code.

Also, what exact message appears when you try to sign in to the backup accounts? Are the security codes arriving, or are you unable to open the accounts to read them?

Please avoid requesting codes repeatedly, as too many attempts can cause a temporary security block. You can also run Microsoft’s account Sign-in Helper to check the affected account.

Thierens Cedric 0 Reputation points

2026-07-23T22:48:26.8266667+00:00

It generally ask me to login with a key that I once logged from my smartphone in the uk as I had to verify my ETA documents through hemail; since, then I have to ignore that key request and prompt to choose "other ways of connecting" doing so shows me three options to login the middle being using my password. But as soon as I entered my password, today, the 23-07-26 from 4pm i had a reddish sentence saying that the password was enabled and not recognized; the latter option in the previous screen opted to choose a pincode sent to another back up account.
At going to a back up account I encountered the same reddish sentence; I immediately knew that something was off - I didn't asked for other pin codes but logged in into my other backup accounts and faced the gruel same situation.

I hope this helps to clarify ?
John Jefferson Doyon 79,880 Reputation points Independent Advisor

2026-07-23T23:08:22.5633333+00:00

Could you please share the exact red error message shown after entering the password? The precise wording is important.

For now, avoid making repeated sign-in or verification-code attempts, as this may temporarily restrict further attempts.