error 0x0 message

Diane Roe 0 Reputation points
2026-07-23T18:30:31.0133333+00:00

I purchased a Microsoft365 Basic and keep getting error 0x0 message and have tried every suggestion and still not working.

I am running Mac Book Pro OS Tahoe.

I cannot find MAU and I cannot find /Library/Application....

Have downloaded the Microsoft Autoupdate pkg and tried that...didn't work and also tried he license removal pkg didn't work

When I go to Excel or Word from my DOCK and bring it up it does not activate.

Please help

Diane Roe

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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  1. Bob Jones AKA CyberTaz MVP 437.4K Reputation points
    2026-07-23T19:37:20.3466667+00:00

    Microsoft 365 Basic does not include the desktop applications so there is no inclusion of Microsoft AutoUpdate. The Basic subscription allows use of only the Office online web apps through a browser.

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  2. Diane Roe 0 Reputation points
    2026-07-23T19:32:31.9266667+00:00

    I updated my Mac to Tahoe before the July 13th deadline. IT's running Tahoe OS 26.5.2

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  3. Jonathan Deives 79,140 Reputation points Independent Advisor
    2026-07-23T19:08:51.25+00:00

    Which version of macOS are you using?

    Since there was a licensing update on July 13, 2026, this could be related to your issue depending on your macOS version.

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