Log in issue with code e-mails never arriving

Question

One Drive does not connect when I boot my laptop. So I have to to do it manually. When I try to log in using send an email for security code those e-mails never arrive nor are they in spam folders. I notice on the prompt box it shows my e-mail with an extra dot after the com so it shows address.com. This is odd as when I access using my phone the e-mail on my account is shown correctly without the extra dot after com. Is this why I never receive these e-mails and how do I fix it?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

The email address that you’ve added is a security verification email used to confirm your identity.

If this security information is incorrect, please sign in to your Microsoft account on the security settings page to update your information:

https://account.live.com/proofs/Manage

Reference:

Add a new way to sign in

If you can sign in successfully on the Security settings page using alternate information, you can update the information there.

However, if you can't log in, you will need to correct the Security information. That is, on the Verify your identity screen, select I don't have any of these and follow the prompts to replace the security information.

Note - If you remove all of your previous security information and replace it with something new, your account will be put into a restricted state for 30 days.