Account Verification

Question

Account Verification

Michael Alarcon 0

I'm unable to login to my personal microsoft account > I have no access to my pervious device (phone) which has the app authenticator - I still have access to my recovery email ( got the code) and phone number (text message) but Microsoft is not letting me to send a code.

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Answer 1

Gunasekar N 74,280 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

It appears you’re receiving an error message when requesting the verification code via your phone number. What's the error message you get?

Have you tried using a different browser or device, and connecting over your mobile data network instead, to see if you can receive the verification code on your phone number?

Please install the Authenticator app on your new phone.

Sign in with your Microsoft account by entering your username (email address) and password.

When Microsoft prompts you to verify your identity through the Authenticator app, select “I can’t use my authenticator app right now” and choose to use your recovery email address to receive the code and sign in.

Since you have 2FA set up, your password and the recovery code sent to your email should allow you to sign in to your account.

Let me know how it goes.

Michael Alarcon 0 Reputation points

2026-07-24T12:43:58.7233333+00:00

Thank you for the prompt response Sir, greatly appreciated this. Unfortunately I've tried doing that on my new phone but whenever I tried signing in to the Auth app (using my email and password) it did prompt to the authenticator app > ticked the option cant use authenticator > went to 2FA recovery > used recovery email - received the code > asking for another verification and the only option left is the text message > this is where I am receiving the issue > whenever I tried to tick on get code it prompts me > That verification method isnt working right now. Please try another method.
Gunasekar N 74,280 Reputation points Independent Advisor

2026-07-24T15:27:26.12+00:00

Hello,

You might receive this error if your account is temporarily suspended. Please avoid requesting verification codes repeatedly. After 24 hours, try requesting the verification code again.

Note: Repeated sign-in attempts may reset any time lock.

If you are still experiencing the same error after 24 hours, submit an account reinstatement form to the Microsoft account Digital Safety team so they can review why your account was disabled and determine whether it can be reinstated.

https://www.microsoft.com/digitalsafety/account-reinstatement

Select the option "I am getting an error that my account has been temporarily blocked." or "I am not receiving the provided code." and click Submit. Then monitor your alternate email for a message from Microsoft, which should arrive within 24 hours.