copilot is not running

Question

copilot is not running in this computer and I get some notice like: Something went wrong. Please try again later

Answer 1

Hi Ricardo Bonilla,

I can understand how frustrating it is when Copilot not working correctly, especially when it just reports a generic error without explaining the cause. Since your post does not mention the exact edition of Copilot that you're using, I can only suggest some common steps to try:

1 - Check whether the issue is temporary

• This sometimes occurs when the Copilot service is temporarily unavailable or overloaded.
• Test Copilot from a different browser, device, and network if possible (e.g. mobile hotspot)
• Close Copilot completely > turn off your PC and wait a few minutes > turn on and try again.

2 - Sign out and sign back in

• Sign out of your Microsoft account.
• Close all browser windows / Copilot app.
• Sign back in and test Copilot again.

3 - Clear browser cache (if using Copilot on the web)

• Open your browser > press Ctrl + Shift + Del (or Clear browsing data)
• Select options to Clear cached files and cookies > Clear now.
• Close then restart the browser > try Copilot again.

3 - Run Microsoft's Copilot troubleshooter (Windows)

• Try: Copilot troubleshooters | Microsoft Support.
• Open the Get Help app in Windows.
• Search for Copilot connectivity troubleshooter.
• Run the troubleshooter and follow the recommendations.

Just wondering, are you using Windows Copilot, Copilot in Edge (or a browser), or Microsoft 365 Copilot? Is this a personal Microsoft account or a work/school account? That information will help narrow down the cause and avoid suggesting steps you've already tried.

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