Copilot on Word

Michael Ramel 0 Reputation points
2026-07-24T21:22:00.33+00:00

I am getting the prompt to "try again later" when I try to use my copilot, how do I fix this?

Microsoft Copilot | Other
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  1. AI answer

    2026-07-24T21:22:24.9566667+00:00

    Try these fixes in order for Word:

    1. Make sure Word is signed in with the account that has the Copilot license.
      • In Microsoft 365 apps, confirm the signed-in account is the licensed one.
      • If the file is from work or school, use the work or school account that has Copilot.
    2. Refresh the Microsoft 365 license in Word.
      • In Word on Windows: File > Account > Update License.
      • Close and restart all Microsoft 365 apps after the refresh.
      • On Mac: open any Microsoft 365 app, select the app name menu > About <app name> > More Info... > Refresh License, then restart the apps.
    3. If using Word on the web, enable third-party cookies.
      • Copilot license validation in web apps requires third-party cookies.
      • In Edge: Settings and More > Settings > Cookies and site permissions > Manage and delete cookies and site data > set Block third-party cookies to Off.
      • Then refresh the browser page.
    4. Check where the file is stored.
      • If the document is hosted in a third-party storage location, Copilot can show license validation or similar errors.
      • Move or copy the file to OneDrive or SharePoint, then try again.
    5. If Copilot is missing after the error clears, check Word privacy settings.
      • In Windows Word: File > Account > Account Privacy > Manage Settings.
      • Confirm Experiences that analyze your content is turned on.
      • Confirm All connected experiences is turned on.
      • If Word is managed by an organization, these settings may be controlled by IT.
    6. For business users on desktop Word, check the Microsoft 365 update channel.
      • Copilot features are not available on Semi-Annual Enterprise Channel.
      • In Word: File > Account and look in Product Information.
      • If it shows Semi-Annual Enterprise Channel, the device must be moved to Current Channel or Monthly Enterprise Channel. The web apps can be used in the meantime.
    7. If the message still appears:
      • Home users: contact Support.
      • Business users: ask the Microsoft 365 admin to verify that Microsoft 365 Copilot is assigned, and have the admin contact Microsoft support if needed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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