Problems with trade in program

Question

Problems with trade in program

patricia heessels 10

I purchased a new Surface on May 28th, 2026, and used the trade-in program offered by sending a Lenovo laptop for a credit. I received an email confirming that I would receive a credit for the laptop a month later. I have yet to receive the credit. Has anyone else had this experience of delayed (or no) payment with the trade-in offer?

Chuck Thompson 0 Reputation points

2026-07-28T02:35:35.9666667+00:00

I was here looking for this-- same thing has happened to me. It is the company Teladvance that was supposed to send me a $654 credit check from my Surface 4 being turned in against a new Surface 7. It now looks like this 'Trusted partner of Microsoft" is a scam company trying to get my ACH or Paypal login...trying to decide whether to write this off as a lesson or take it to Microsoft to be award of the scam?
PY 0 Reputation points

2026-09-06T04:05:46.3333333+00:00

I too have not received any substantive respond since 9 June 2026. Despite gentle follow-up.

I curious if patricia h. has received a final resolution of her issue yet?
patricia heessels 10 Reputation points

2026-09-06T06:41:52.21+00:00

Yes, it got resolved. The company apologized for the delay.
PY 0 Reputation points

2026-09-07T13:39:18.05+00:00

Would you mind sharing how long the entire process took?

It has been in excess of 3 months for me and no substantive respond despite promise for escalation with Management.

1 answer

Your answer

Chuck Thompson 0 Reputation points

2026-07-28T02:35:35.9666667+00:00

I was here looking for this-- same thing has happened to me. It is the company Teladvance that was supposed to send me a $654 credit check from my Surface 4 being turned in against a new Surface 7. It now looks like this 'Trusted partner of Microsoft" is a scam company trying to get my ACH or Paypal login...trying to decide whether to write this off as a lesson or take it to Microsoft to be award of the scam?
PY 0 Reputation points

2026-09-06T04:05:46.3333333+00:00

I too have not received any substantive respond since 9 June 2026. Despite gentle follow-up.

I curious if patricia h. has received a final resolution of her issue yet?
patricia heessels 10 Reputation points

2026-09-06T06:41:52.21+00:00

Yes, it got resolved. The company apologized for the delay.
PY 0 Reputation points

2026-09-07T13:39:18.05+00:00

Would you mind sharing how long the entire process took?

It has been in excess of 3 months for me and no substantive respond despite promise for escalation with Management.

Answer 1

S.Sengupta 32,031 MVP Volunteer Moderator

Teladvance is Microsoft's official trade-in partner in the US — not a fake company. It's confirmed on Microsoft's own support pages.

However, delayed/missing payments are a real, recurring complaint — BBB records show a consistent pattern: device accepted → email promising payout in ~2 weeks → then silence or vague responses when customers follow up. This looks more like processing backlog/poor customer service than a deliberate scheme in most cases.

The "ACH/PayPal login" concern is a separate issue worth caution on. Legitimate Teladvance payouts only require account details (bank routing/account number, or PayPal email) — never your actual login/password. If someone was asked for login credentials, especially via a link outside microsoft.teladvance.com, that's a phishing red flag, not standard Teladvance process.

PY 0 Reputation points

2026-09-06T04:04:58.21+00:00

I too have not received any substantive respond since 9 June 2026. Despite gentle follow-up.

I curious if patricia h. has received a final resolution of her issue yet?