Microsofy Edge cannot be opened- same message showing- Connection Error

Question

1. Microsoft Edge - cannot be opened - Message kerep showing CONNECTION ERROR, My interenet has no issue
2. I tried to reinstall but Why I cannot Download HP Smart Printer App? this has never happend prior

Answer 1

Hi J K,

It sounds like there might be two separate issues here: Edge showing a connection error, and the HP Smart app not downloading. I’ll outline a few checks to help narrow down what’s going on. To start, could you please confirm a couple of details:

1. Does Edge fail to open all websites, or only specific ones (for example, the HP Smart download page or the Microsoft Store)?
2. If you see any specific error messages or codes when a page fails to load, such as "This site can't be reached," "ERR_CONNECTION_TIMED_OUT," or any reference numbers, please note them down and let me know. Including the exact wording of any error messages or codes will help speed up finding a solution.
3. Are you trying to install HP Smart from the Microsoft Store app, or from the HP website in Edge?

In the meantime, a few quick checks you can try:

Test another browser (if available): If you have Chrome/Firefox installed, see if websites open there. This helps confirm if the issue is only with Edge.

Clear Edge cache:

1. Open Microsoft Edge. 
2. Click the three dots (menu) in the top right corner of the window.

3. Select 'Settings' from the menu that appears.

4. On the left side, click 'Privacy, search, and services.'

5. Scroll down to the 'Clear browsing data' section and click 'Choose what to clear.'

6. In the new window, make sure 'Cached images and files' is checked. You can also select a time range from the drop-down menu (for example, 'All time' is most thorough).

7. Click the 'Clear now' button.

 

You should see a message confirming that your selected data has been cleared. After this, try visiting the website again to see if the problem is resolved.

• Check Windows network reset: Open Settings > Network & internet > Advanced network settings > Network reset, then restart your PC. Note that running a network reset will remove all your saved Wi-Fi networks and passwords, reset your Ethernet connections, and reinstall network adapters. You will need to reconnect to your Wi-Fi networks afterwards.
• Try installing HP Smart directly from the Microsoft Store: Open the Microsoft Store app, search for "HP Smart", and install it from there (this will bypass Edge for the download).

Once you can share which sites are affected and how you're trying to get HP Smart, it'll be easier to see whether the issue is with Edge itself, the Store, or the HP link. If the steps above do not resolve the problem, please let me know any additional details or error messages you see.

Stuart

Answer 2

Hello J K,

Could you share a screenshot of the complete Connection Error message, and confirm:

• Does Edge fail to open all websites, or only the HP Smart download page?
• Are you downloading HP Smart from the Microsoft Store or the HP website?

These appear to be two possible issues, so this will help identify whether the problem is with Edge, Microsoft Store, or the HP download. Please hide any personal information in the screenshot.