Microsoft rewards issue

Question

I was saving Microsoft redeem points for the past 6 months to get an amazon gift voucher or Valorant gift card, I have currently around 17,000 points. I had high hopes that I can redeem a Valorant gift card or Amazon gift card, but you guys had it on dashboard for a very long time with out of stock and I was able to place order for Valorant gift card but even though I placed order, the order was never delivered to me and there was no specific reasons why the order failed and the next day I open the dashboard boom the valorant gift card (league of legends card can be used to redeem vp). So, this like giving false hopes and fake promises, kindly bring back Amazon gift card or League of legends gift card. Either bring it to dashboard or send me through email and deduce the points from my account. But please give the compensation as soon as possible.

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moved from Microsoft Edge | Other | Windows 11

Answer 1

Hi jesse

I understand how disappointing that must be, especially after saving points for months and seeing multiple redemption attempts fail.

Since this is a public community forum, so no one here can check orders, issue rewards, restore stock, or provide compensation. If your League of Legends/Valorant reward orders repeatedly failed, I recommend contacting Microsoft Rewards Support directly and providing the order numbers visible in your screenshot so they can investigate what happened:

1. Go to the https://rewards.bing.com/support.
2. Select Contact Microsoft Rewards Support.
3. Include your Microsoft account email (do not post it publicly), the failed order numbers, the reward name, and screenshots of the failed orders.
4. Ask whether the failed redemptions affected your points balance and whether the reward can be reissued or investigated.

Please keep in mind that reward availability and stock can vary by region and are not guaranteed. Only Microsoft Rewards Support can review failed reward orders or provide any account-specific assistance.

For privacy and security, do not post your email address, order details beyond what is necessary, or other personal account information on this public forum.

Hope you'll get this sorted out!