https://learn.microsoft.com/en-gb/unexpected-error?s=ERROR_VUE_WIDE_BLOCK

Question

Hello,

I am unable to schedule my Microsoft certification exam. When I proceed to the exam booking page, I receive the error ERROR_VUE_WIDE_BLOCK with the message "We encountered an unexpected error."

I have already tried different browsers, Incognito mode, and clearing my cache, but the issue persists.

Could you please investigate my Pearson VUE/Microsoft Learn account and remove any block if applicable?

Thank you.

Answer 1

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.