cancel subscription

Question

cancel subscription

Nick Taylor 0

i have been paying microsoft for at least 5 years but my business is closed down and i need to cancel my subscription since i noticed money taken from my account to you a dew days back

Nick Taylor 0 Reputation points

2026-07-27T08:25:33.6433333+00:00

cancel subscription
Nick Taylor 0 Reputation points

2026-07-27T08:28:18.7733333+00:00

i have been paying microsoft for at least 5 years but my business is closed down and i need to cancel my subscription since i noticed money taken from my account to you a dew days back

2 answers

Your answer

Nick Taylor 0 Reputation points

2026-07-27T08:25:33.6433333+00:00

cancel subscription
Nick Taylor 0 Reputation points

2026-07-27T08:28:18.7733333+00:00

i have been paying microsoft for at least 5 years but my business is closed down and i need to cancel my subscription since i noticed money taken from my account to you a dew days back

Answer 1

Demi-N 20,075 Microsoft External Staff Moderator

Hello Nick Taylor,

Thank you for your post. I understand that your business has closed and you would like to cancel the subscription after noticing a recent charge.

To help me guide you correctly, could you please confirm the exact subscription you have, such as Microsoft 365 Business Basic, Business Standard, Business Premium, Personal, or another plan? If it is a business subscription, are you still able to sign in to the Microsoft 365 Admin Center? Also, was the subscription purchased directly from Microsoft or through a reseller or Microsoft partner?

If you can still sign in using an administrator or billing account, go to Microsoft 365 Admin Center > Billing > Your products, select the affected subscription, and choose "Cancel subscription". You will need the appropriate administrator or billing permissions to manage the subscription. Please follow Microsoft’s official instructions here: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

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If the subscription was purchased through a reseller or partner, you may need to contact that provider directly because they may manage the billing and cancellation. If it was purchased directly from Microsoft but you can no longer access the Admin Center, Microsoft Billing Support may need to verify the tenant and transaction before assisting further.

Please let me know the exact subscription name, how it was purchased, and whether you can still access the Admin Center. If you cannot sign in, let me know what happens so I can guide you toward the appropriate next step.

Kind regards,

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Demi-N 20,075 Reputation points Microsoft External Staff Moderator

2026-07-28T14:34:14.3433333+00:00

Hi Nick Taylor,

Just checking in to see if you need any further assistance. If you have any follow-up questions or new updates, feel free to let me know.
Nick Taylor 0 Reputation points

2026-07-30T13:37:29.05+00:00

well you have kindly refunded the last of my subscription but my company has been closed

down for about ten years and i havent used this subscription at all as in fact i didnt realise i was still paying it...

is there any recourse in terms of being able to recompense that wasted money....?
Demi-N 20,075 Reputation points Microsoft External Staff Moderator

2026-07-30T14:12:11.3566667+00:00

Hi Nick Taylor,

Thank you for the update. I understand that the company has been closed for several years and that you were unaware the subscription was still being renewed.

If you remember the administrator account associated with the subscription but can no longer access it, please contact Microsoft Support and ask for assistance from the Data Protection Team: Contact Microsoft customer support | Microsoft Support

(When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help)

The Data Protection Team can verify whether you are the legitimate owner of the tenant and assist with regaining administrative access. Once access is restored, the appropriate Billing team can review the subscription history and advise whether any additional refund may be available. Please note that any refund beyond the most recent charge is subject to Microsoft’s review and cannot be guaranteed.

If you no longer remember the account or cannot identify the subscription, please contact your bank to investigate the recurring transaction and prevent any further charges if necessary.

As a Community Forum Moderator, I do not have access to your subscription, billing history, or Microsoft’s backend systems. I can provide guidance, but I cannot restore the account, cancel payments, or approve a refund on your behalf.

Kind regards,

Answer 2

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