Teams not getting setup on Android using M365

Question

I have Outlook app working on Android but not the teams, tried removal of Cache, app etc, but when I try to login it says something went wrong or try after some time etc, error. On Desktop Office 365 apps working fine, using M365 Business lic

How to login to Teams again, need steps please

Answer 1

Hello @TRaG,

Based on the information you provided, I understand that you are experiencing an issue when signing in to the Microsoft Teams mobile application, where you receive a "Something went wrong" error after multiple attempts.

In this situation, please help me check the following:

1/ Are you able to sign in to the Teams mobile application using a personal Microsoft account without any issues?

2/ Do you have Global Administrator permissions? If yes, please help me check the sign-in logs to see whether there are any errors or if the sign-in attempt is being blocked by your organization.

For more details on how to review sign-in logs, please refer to:

• Sign-in logs in Microsoft Entra ID - Microsoft Entra ID | Microsoft Learn 
• Learn about the sign-in log activity details - Microsoft Entra ID | Microsoft Learn 

If you do not have administrator access, please reach out to your IT administrator and ask them to check whether any policies or restrictions are preventing the sign-in.

3/ When did the issue first occur? If you try signing in from another device, does the issue still occur?

4/ Are any of your colleagues experiencing the same issue, or is the issue only affecting your account?

5/ Could you please provide the following device information?

• Device model
• Operating system (OS) version

The information above will be very helpful for me to further investigate this issue. I look forward to hearing from you.

Thank you for your cooperation.