Have active paid subscription for MS solitaire collection but still getting ads. Why?

Question

Have active paid subscription for MS solitaire collection but still getting ads. Why?

Bob B 5

Have a paid premium subscription for your Solitaire Collection but i am now suddenly getting ads. Very annoying please resolve!

Lamesha Hawkins 5 Reputation points

2026-07-27T11:16:37.76+00:00
Hello,

I'm sorry you're experiencing this. If you have an active Microsoft Solitaire Collection Premium subscription, you generally should not see advertisements. If ads are still appearing, here are some troubleshooting steps you can try.

Step 1: Verify your subscription is active.

Sign in to your Microsoft account and confirm your Microsoft Solitaire Collection Premium subscription is active and has not expired or encountered a billing issue.

Step 2: Verify you're signed into the correct Microsoft account.

Make sure you're signed into Microsoft Solitaire Collection using the same Microsoft account that purchased the Premium subscription.

Step 3: Restore your Premium subscription.

Open Microsoft Solitaire Collection.

Go to Settings or Premium (depending on your version).

Select Restore Purchases or Restore Premium if the option is available.

Step 4: Sync your Microsoft Store licenses.

Open the Microsoft Store.

Select your profile picture.

Verify you're signed into the same Microsoft account.

Go to Downloads and Updates (or Library, depending on your Store version).

Select Get updates to refresh your licenses.

Step 5: Update the app.

Open the Microsoft Store.

Check for updates and install any available updates for Microsoft Solitaire Collection.

Step 6: Restart your device.

Restart Windows after completing the steps above and launch the game again.

Step 7: Repair or Reset the app (if needed).

Go to Settings > Apps > Installed apps.

Select Microsoft Solitaire Collection.

Choose Advanced options.

First select Repair.

If the issue persists, select Reset. (Note: Depending on your sync status, some local settings may be reset.)

If the problem continues after completing these steps, I recommend contacting Microsoft Casual Games Support or Microsoft Support with the following information:

Your Microsoft account email address (do not post it publicly).

Your Premium subscription status.

Your Windows version.

The version of Microsoft Solitaire Collection you're using.

When the ads first started appearing.

Whether the issue occurs on multiple devices.

For your privacy, avoid posting your email address, subscription details, or payment information publicly on this forum.

I hope one of these steps resolves the issue. Best of luck!
Donald Nichols 0 Reputation points

2026-07-27T15:59:32.17+00:00

Instructions are not working because the store link to the collection is not working.
Lamesha Hawkins 5 Reputation points

2026-07-27T22:49:04.6933333+00:00
Hey Donald, thank you for letting me know.

When you say "the store link to the collection is not working," could you clarify what happens?

Does the Microsoft Store fail to open?

Does the Microsoft Solitaire Collection page display an error?

Does the link open but show a blank page or "Page not found"?

Are you using Windows 10 or Windows 11?

If possible, please share the exact error message or a screenshot. That will help determine whether this is a Microsoft Store issue or an issue with the Solitaire Collection listing itself.
Donald Nichols 0 Reputation points

2026-07-27T23:50:50.23+00:00

Store opens if you use the store icon but not if you try to use the MS link from in the games. You get an error message saying be sure that the store app is open. Collection page showed go ads free but did not work. Never makes it as far as the store from the Collection. And it has to connect in order to get the subscription info from the store. Windows 11 was what was being used. They have it working now but I lost almost 5 hours time because it would not complete the ads even but had downloaded a game. I see a lot of others who are in the 3 to 5 hours lost category also.

3 answers

Your answer

Donald Nichols 0 Reputation points

2026-07-27T15:59:32.17+00:00

Instructions are not working because the store link to the collection is not working.
Lamesha Hawkins 5 Reputation points

2026-07-27T22:49:04.6933333+00:00

Hey Donald, thank you for letting me know.

When you say "the store link to the collection is not working," could you clarify what happens?

Does the Microsoft Store fail to open?

Does the Microsoft Solitaire Collection page display an error?

Does the link open but show a blank page or "Page not found"?

Are you using Windows 10 or Windows 11?

If possible, please share the exact error message or a screenshot. That will help determine whether this is a Microsoft Store issue or an issue with the Solitaire Collection listing itself.
Donald Nichols 0 Reputation points

2026-07-27T23:50:50.23+00:00

Store opens if you use the store icon but not if you try to use the MS link from in the games. You get an error message saying be sure that the store app is open. Collection page showed go ads free but did not work. Never makes it as far as the store from the Collection. And it has to connect in order to get the subscription info from the store. Windows 11 was what was being used. They have it working now but I lost almost 5 hours time because it would not complete the ads even but had downloaded a game. I see a lot of others who are in the 3 to 5 hours lost category also.

Answer 1

SD - IA 177.5K Independent Advisor

Hi,

Reports from several other users indicate the problem has been fixed. Kindly restart the device once and verify.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, if your problem is resolved, please take a moment to close the question to help others. Wishing you good luck!

Donald Nichols 0 Reputation points

2026-07-28T07:50:12.2566667+00:00

Did not even require a restart once they fixed the problem Just opening the games and good to go.

Answer 2

SD - IA 177.5K Independent Advisor

Hi,

This happens way too often due to a backend glitch from Microsoft. It should typically resolve in a day or two without any action. I appreciate your patience while Microsoft works on the same. If it does not help, fill a support form:

https://support.xbox.com/en-US/game/microsoft-casual-games/forms/microsoft-casual-games-support

A friendly reminder that this is a community support forum where users help other users. Advisors participating here cannot make changes to Microsoft services or access internal systems and can only provide technical guidance, independent of Microsoft's Policy decisions.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Arlin Bollig 0 Reputation points

2026-07-27T17:38:20.1766667+00:00

July 27 our premium for Solitaire isn't working today for 2 different accounts, hope it's back tomorrow

Answer 3

Hello,

I'm sorry you're experiencing this. If you have an active Microsoft Solitaire Collection Premium subscription, you generally should not see advertisements. If ads are still appearing, here are some troubleshooting steps you can try.

Step 1: Verify your subscription is active.

Sign in to your Microsoft account and confirm your Microsoft Solitaire Collection Premium subscription is active and has not expired or encountered a billing issue.

Step 2: Verify you're signed into the correct Microsoft account.

Make sure you're signed into Microsoft Solitaire Collection using the same Microsoft account that purchased the Premium subscription.

Step 3: Restore your Premium subscription.

Open Microsoft Solitaire Collection.
Go to Settings or Premium (depending on your version).
Select Restore Purchases or Restore Premium if the option is available.

Step 4: Sync your Microsoft Store licenses.

Open the Microsoft Store.
Select your profile picture.
Verify you're signed into the same Microsoft account.
Go to Downloads and Updates (or Library, depending on your Store version).
Select Get updates to refresh your licenses.

Step 5: Update the app.

Open the Microsoft Store.
Check for updates and install any available updates for Microsoft Solitaire Collection.

Step 6: Restart your device.

Restart Windows after completing the steps above and launch the game again.

Step 7: Repair or Reset the app (if needed).

Go to Settings > Apps > Installed apps.
Select Microsoft Solitaire Collection.
Choose Advanced options.
First select Repair.
If the issue persists, select Reset. (Note: Depending on your sync status, some local settings may be reset.)

If the problem continues after completing these steps, I recommend contacting Microsoft Casual Games Support or Microsoft Support with the following information:

Your Microsoft account email address (do not post it publicly).
Your Premium subscription status.
Your Windows version.
The version of Microsoft Solitaire Collection you're using.
When the ads first started appearing.
Whether the issue occurs on multiple devices.

For your privacy, avoid posting your email address, subscription details, or payment information publicly on this forum.

I hope one of these steps resolves the issue. Best of luck!Hello,