Absentee Owner (?)

Question

I am attempting to get my account groomed to limit false alarms and shore-up security.

The web-pages are not in synch with the prompts or AI guidance.

An old account may be the source of some friction. I need to delete and update account settings.

My troubleshooting efforts are stuck in a feedback loop.

Intervention is required. No humans in the loop to break the spiral.

I require assistance.

Answer 1

Hi David Murrin,

I'd like to better understand your situation before suggesting next steps.

• Is this a personal Microsoft account or a work/school account?
• What specific setting are you trying to update, remove, or correct?
• When you mention an "old account," is it a separate Microsoft account, an old email address, or a previous work/school account?
• What happens when you attempt the change? Do you receive an error message, get redirected, or end up on the same pages repeatedly?
• Are there any specific notifications or security alerts that you believe are false alarms?

Additional details about the account type and the exact workflow where you're getting stuck will help identify the appropriate resolution path.