Sorry to know about this and kindly take note that there are users who reported of the same problem and this is likely a backend issue and you can restart the game again to check if the issue has been resolved.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 38%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
Patty Hogue
0
Reputation points
I pay to play my games without ads but am getting ads. I don't know how to fix that. Please help.
Windows for home | Windows 10 | Gaming
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511 47,545 Reputation points Independent Advisor2026-07-28T12:21:38.21+00:00 -
paulr0511 47,545 Reputation points Independent Advisor
2026-07-27T13:57:41.0433333+00:00 Hello, good day and thanks for your question. Sorry to know about this and I understand that you have a query with regards to getting ads while playing.
May I check and confirm on which particular game are you referring to for this?