Outlook connection to email server issues

Question

Today, my Outlook suddenly got disconnected from my email server. Hoping it wasn't during something I did setting up my Norton 360 software. Now I can't get Outlook to connect to my email server - I've tried everything. I can go to the Xfinity site on a web browser and log into my email account, so I know I am entering the correct email/password, but when I try to fix the Outlook connection for that email account, nothing works. Worked great for about 20 years, until today.

Greg Brooks

Answer 1

Hi!

If the problem occurred after installing Norton, it might have blocked it for some reason. I have encountered similar issues with other antivirus programs. You can try temporarily uninstalling Norton, restarting your computer, and attempting to log in with your account.

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If the problem persists, try adding your account this way:

1. Press Windows + R > type control > Under View By, select Large Icons > Click on Mail (Microsoft Outlook).
2. Click on Add Account (Or Show Profiles > Add Profile if there is no profile).
3. Select Manual setup or additional server types > POP or IMAP > Fill in the requested fields with your account information.

• You should be able to obtain all this information from your email provider.

4. Click on More Settings > Fill in more information in Outgoing Server and Advanced.
5. Click OK > Next.

Some email providers require an application code instead of a password. If the problem persists, try generating an application code and using it in place of the password.