login request

Question

Why I do not receive login requests or code on my phone?

Answer 1

Common causes and checks:

1. Phone settings may be blocking the message or prompt
   • If the phone blocks texts from unknown numbers, change that setting and then choose I don't have a code to request another one.
   • If the message inbox is full, or the messaging app is not working correctly, clear storage or troubleshoot the messaging app.
2. Too many code requests can trigger a temporary block
   • Excessive or repetitive requests to phone numbers or email addresses can cause Microsoft to temporarily stop sending verification codes.
   • This can also happen if unusual activity is detected.
3. Regional or traffic-related delivery issues
   • In some regions, Microsoft SMS services may have limited functionality or temporary unavailability.
   • Heavy compromised traffic from a geographic area can also delay or prevent code delivery for a period of time.
4. The phone number type may not be supported
   • VOIP numbers cannot be used to sign in or receive verification codes. A mobile phone number is required.
5. The sign-in prompt may be unrequested or delayed
   • If an "Are you trying to sign in?" prompt appears unexpectedly, possible reasons are:
     • someone is trying to access the account,
     • someone entered the wrong phone or email by mistake,
     • a previously requested prompt was delayed.
   • For any prompt not initiated by the account owner, select Deny.
6. If access to the current phone is lost
   • When signing in, select I don't have any of these and follow the prompts to add or update security info.
   • Avoid changing all security info at the same time, because the account may be restricted for 30 days.
7. If codes still do not arrive
   • Try another verification method, or wait until access to the listed phone or email is available.
   • Microsoft support agents cannot send verification codes or change account details.
   • Use the Sign-in helper if sign-in is blocked.

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