Charged for wrong services

Question

I purchased a home laptop, and I am being charged for business services. Need to cancel this account as I am being charged $150.00 per month. I would also like to request a refund of services I did not ask for.

Answer 1

Hi, I'm Bernard. I'm happy to help!

To request or get a refund, kindly follow the steps below:

Go to: https://account.microsoft.com/services

Look for the Microsoft 365 subscription you have.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

Note: If there is no option for a refund, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit Enter.

Scroll down to the bottom and select the blue button "Contact Support"