Existing case - no response received

Milica Arsic 0 Reputation points
2026-07-28T08:30:39.3333333+00:00

Hello,

I am contacting you regarding my existing support case.

My case number is:7106384088

My case was escalated to a supervisor, and I was informed that I would receive an email within 2 hours. However, I have not received any email yet.

Could you please check the status of my case and let me know if there are any updates?

Thank you for your assistance.

Microsoft 365 and Office | Other
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  1. DaveM121 917.1K Reputation points Independent Advisor
    2026-07-28T09:06:56.5366667+00:00

    This forum is a user to user forum, no-one here can reconnect you to your support case with Microsoft support, the only way to do that is to contact their support again and quote your existing support case reference number.

    In the meantime, what problem are you experiencing with the Microsoft 365 apps, is it s problem with the apps not working correctly, or a subscription problem, and are you using the Office apps on a Windows PC or Apple Mac computer, also, please provide a screenshot of any error you may be seeing.

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