Subscription cancellation

Question

Two years ago my wife bought a new laptop. During the set up we included a subscription to MS 365. I have now got a new desktop and subscribed to MS 365 Family. I have sent an invitation to my wife to join that. Now we have trouble stopping the subscription to her version and we do not want to pay twice as Microsoft have enough money already.

Can anyone out there who can help as there are no phone numbers I can call.

Answer 1

Hi, I'm Bernard. I'm happy to help!

To request or get a refund, kindly follow the steps below:

Go to: https://account.microsoft.com/services

Look for the Microsoft 365 subscription you have.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

Note: If there is no option for a refund, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit Enter.

Scroll down to the bottom and select the blue button "Contact Support"