Refund unauthorized subscription

Question

I noticed a charge on my account for an Xbox subscription. My household does not have an Xbox and has never had one. I did not authorize this subscription. I have already cancelled it but I also want a full refund as it was not authorized by me and I am the account holder.

Answer 1

Hello Jessica Askins

I understand your concern, especially since no one in your household uses Xbox.

Cancelling the subscription stops future renewals, but it does not automatically issue a refund.

Please sign in to Microsoft Services and subscriptions, locate the cancelled Xbox subscription, and check whether a refund option is displayed. Refund eligibility is determined during the cancellation process.

Because you do not recognize the charge, you should also use the Investigate option on the Manage your payments page. This may help identify which Microsoft account made the purchase.

If no refund option appears, contact Microsoft Support for further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

If you believe your payment details were compromised, please also contact your bank or card provider to secure the card and prevent further unauthorized charges.

I hope the support can help you resolve this promptly.

Have a nice day