How to disable Basic Microsoft 365 .

Question

Recently upgraded Microsoft 365 Basic to Microsoft 365 Personal .

365 Basic shows that it is disabled but keeps taking over the new 365 .

Can not use Bigpond email .

Tells me i am out of storage etc when i have lots of storage etc with the newly activated 365 .

Please help .

Nev Higgins

Answer 1

Hello

If you go to https://account.live.com > Subscriptions, is the Basic plan listed as expired?

When did you upgrade to Microsoft 365 personal? Has it been 48 hours?

If not, it can take up to 48 hours for the changes to be reflected in your account. If it has been more than 48 hours, you would need to contact Microsoft billing support. To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.