How do I transfer my Microsoft Authenticator data from my broken iPhone to an android phone?

Question

I recently broke my iPhone, which had all my multi-factor authentication (MFA) accounts setup in the Microsoft Authenticator app. I have since purchased a new Vivo Android phone, but I now need to access my accounts again.

I guess I have two questions:

Can I transfer or recover my MS Authenticator MFA accounts from a broken iPhone onto a new Android phone?

(If #1 is possible) How do I complete the transfer or recovery? (I need a step-by-step process.)

I have been looking online for information regarding transferring or recovering MS Authenticator MFA data from iOS to Android when the original device is no longer functional, but I haven't been able to find clear guidance.

Looking forward to reading your responses. Thanks!

Answer 1

Hey there, Theo Otoman

Can I transfer or recover my MS Authenticator MFA accounts from a broken iPhone onto a new Android phone?

Unfortunately, you can not transfer data from an iPhone to an Android phone using the backup and restore option in the Microsoft Authenticator app its self. I believe this is down to where these backups are stored on each of the devices. You can find out more about this limitation here: https://support.microsoft.com/en-us/authenticator/restore-account-credentials-from-microsoft-authenticator

I recently broke my iPhone, which had all my multi-factor authentication (MFA) accounts setup in the Microsoft Authenticator app. I have since purchased a new Vivo Android phone, but I now need to access my accounts again.

Please can you tell me what is broken on your iPhone?

You can ask a friend to see if they have an old iPhone you can borrow. You would be able to download and sign into the Microsoft Authenticator app on that phone and restore your credentials on that phone. This will allow you to sign into your other accounts and set up the Authentication methods again on your new phone.

Depending on what you have done to your phone, and what phone you have, you may be able to connect your iPhone to a display. This will allow you to use that display as a monitor, so you can use the phone and access the accounts on the Authenticator app. You can learn more about this here: https://support.apple.com/en-gb/guide/iphone/iph93af723b9/ios

Hope this helps,
Nathan