Cannot complete the verification process for a new "Artifact Signing Account"

Question

I created a subscription and an Artifact Signing Account, which is now marked as "Action Required". If I proceed to try and complete the process, I am prompted to login, scan a QR code (for 2FA), but then the web portion hangs (and displays another QR code a minute later) while the authenticator app on my phone is stuck on the attached screen. None of the fields are clickable and the "Next" button remains disabled.

Thank you for any help you can give.

Answer 1

For Artifact Signing identity validation, the supported flow is:

1. In Azure portal, open the Artifact Signing account.
2. Go to Identity validations.
3. When the status is Action Required, select the validation entry and open the link under Please complete your verification here.
4. Complete the external verification flow, then in Microsoft Authenticator add the Verified ID and share it back to Artifact Signing.
5. After a successful handoff, the browser should show Verification Successful, and the Azure portal status should change to Completed after a few minutes.

Since the Authenticator screen is stuck and the browser keeps showing another QR code, check these items first:

1. Make sure Microsoft Authenticator is unlocked on the phone.
2. Make sure notifications are enabled for Microsoft Authenticator and not silenced.
3. Update to the latest version of Microsoft Authenticator.
4. Verify the phone has a working internet connection. Switching between Wi‑Fi and mobile data can help.
5. Verify the phone date and time settings are correct.
6. Restart the verification flow and complete it promptly. A related Microsoft Entra verification setup issue can fail if the session is left too long; complete the process within 10 minutes.

If the browser never reaches Verification Successful and the Authenticator app remains non-interactive, there is no documented self-service recovery in the Artifact Signing guidance for this state. The supported next step is to contact support/admin assistance for the authentication issue.

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References:

• Quickstart: Set up Artifact Signing
• Troubleshoot problems with Microsoft Authenticator
• "Sorry! We can't process your request" error when you try to set up security verification settings for Microsoft Entra multifactor authentication
• Authenticator Did Not Complete Login