This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 24%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
I've tried everything Im capable of trying to log into Outlook on my new computer. All I get is "Sorry, something went wrong."
Using Classic Outlook on Windows for personal email, calendar, and contact management
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Hi, @Mike Stevens
To help narrow down the issue:
Also, press Windows key + R, type winver and share the Windows version and OS build shown.
Wow, John, thanks in advance for potentially helping!
I just purchased a new Lenovo IdeaPad slim 5, Windows 11, Office 2024. EVERYTHING transferred across from old computer no problemo except my ability to open Outlook (live) email. I get the little blue envelope and then the error message: InvalidOAuthTokenException. I know enough about computers to get myself in trouble (cleared cache and cookies wherein there shouldn't have been any, found and clicked the "repair" button, lots of restarts, changing PW... )- have tried most logical approaches but same error message every time.
Thoughts?
I am currently on old computer being as I can't open my email on the Lenovo. On the new computer: Windows Build: 25H2 (OS Build 26200.8875
I am currently on old computer being as I can't open my email on the Lenovo. On the new computer: Windows Build: 25H2 (OS Build 26200.8875
Wow, John, thanks in advance for potentially helping! I just purchased a new Lenovo IdeaPad slim 5, Windows 11, Office 2024. EVERYTHING transferred across from old computer no problemo except my ability to open Outlook (live) email. I get the little blue envelope and then the error message: InvalidOAuthTokenException. I know enough about computers to get myself in trouble (cleared cache and cookies wherein there shouldn't have been any, found and clicked the "repair" button, lots of restarts, changing PW... )- have tried most logical approaches but same error message every time. Thoughts? I am currently on old computer being as I can't open my email on the Lenovo. On the new computer: Windows Build: 25H2 (OS Build 26200.8875
Hi,
Thanks. The Windows build information helps.
InvalidOAuthTokenException usually points to a saved sign-in token in the Outlook app rather than the email password itself.
Please confirm these three things:
@outlook.com, @hotmail.com, or @live.com?Please do not change the password again for now. Once these are confirmed, the next step will be to reset the correct Outlook app and reconnect the account.