Duplicate charge

Question

I accidently pressed buy twice on the 365 family subscription upgrade as I did not get a clear indication on success of the purchase, and when going back to my account trying to add another family member it still said I only had a private subscription. So now I wish to have the duplicate purchase credited.

Answer 1

Log into your Microsoft account on this link, check the expiry date on your Microsoft 365 subscription, does that indicate you now have 2 years on your subscription?

https://account.microsoft.com/services/

The steps to cancel a Microsoft 365 subscription are provided on this link.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription

You should then be entitled to a pro-rata refund, you can check your eligibility to a refund using the steps on this link.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription