login difficulty

Question

We need to unlick my wife's account. She has forgot her password.

she is sitting with me

Answer 1

Hi. I'm Brian and I'll try to help.

Microsoft's recovery techniques are all automated. You can start by following Microsoft's guidance here: https://support.microsoft.com/account-billing/805e8b0d-4141-29b2-7b65-df6ff6c9ce27. If this is a matter of resetting a forgotten password, see this: https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42