Facial Recognition (Windows Hello)

Question

Windows is unable to turn on the camera. How do I fix the problem?

Answer 1

Make sure you've IR based webcam installed & working properly, in the Device Manager.

Answer 2

Hi. I'm David, and I'm happy to help you.

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Does your device have a built-in camera, or do you use an external camera?

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Let's try some quick checks:

If your device has a built-in camera, check between the F1 - F12 keys on the keyboard if there is a key with a camera icon.

If you find a key with a camera icon, press the Fn key + <key with camera icon> and see if this unlocks the camera.

Also, check the camera lens to see if it has a privacy slider. If it has, open it and test the camera again.

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If that doesn't help, tell me the manufacturer and model of your computer.

If you prefer, you can share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Looking forward to your reply.