Doubled up on the same subscription

Bob Falconi 0 Reputation points
2026-07-30T21:14:30.89+00:00

I couldn't update/save an Excel document today, receiving the message that I didn't have an active registration. I subscribed to get my document going. Afterwards, I noticed I have an active 365 account which just reknewed in May. Now I have two active subscriptions and I can't find a way to fix this on your website. What a pain. MS365 is ok, but I don't want to pay for it twice...

Microsoft 365 and Office | Excel | For home | MacOS
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  1. EmilyS726 252.9K Reputation points Independent Advisor
    2026-07-30T21:46:52.4666667+00:00

    Hello

    Please do not pay for it again. The issue can be caused by something else.

    In order for me to troubleshoot,

    What is your macOS version?

    Is your office product purchased from Microsoft or from Apple?

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