outlook.com mailbox issues

Question

My Outlook.com mailbox is corrupted. Existing email bodies have been replaced.

"My Outlook.com mailbox appears to be corrupted. Email bodies from messages dating back to 2012 have been replaced with the same sextortion message. This happens on Outlook Web, the Outlook app, and my phone. I have already changed my password, enabled two-factor authentication, verified there are no forwarding rules or inbox rules, and the raw MIME source of the emails also contains the altered content."

Answer 1

Hi,

It seems like your account was hacked.

Did you sign out of all accounts and remove all app passwords?

http://account.microsoft.com/security

To restore your emails, you may need to contact Microsoft Support.

Please contact Microsoft Support for further assistance.

 

Exact steps to reach support:

• Please go to the https://support.microsoft.com/en-us/home/contact page.
• Click Microsoft Office / Windows depending on the issue.
• Click Get Home Support.
• Type "Outlook" and press Enter.
• Please click on the "Contact support" button at the bottom.
• Select the Category for support based on your requirements.

 

I look forward to hearing from you to get the results of the troubleshooting.