unknown billing from Microsoft

Question

I have unknown billing from Microsoft 2 times from my credit card
MICROSOFT#G[Moderator note: Personally Identifiable Information removed] and Microsoft-G[Moderator note: Personally Identifiable Information removed] from June and July.

In my account I do not see any subscription or purchasing for the last 3 month. Ind I don't have any emails with invoices.

So how can I figure out this payments and cancel it

Answer 1

Hello @Petr

In this case, there are two charges on your credit card that were not made by you from Microsoft.

First, may I confirm whether you are using a personal account (@outlook.com, @hotmail.com, etc.) or a business account (@companyname.com, @onmicrosoft.com)?

You can contact Microsoft Support to investigate the billing information. If these charges are unauthorized, you can also contact your credit card band provider and ask them to block payments from Microsoft associated with your account to make sure you are not charged for any unknown transactions. (If you still want to purchase Microsoft products in the future, you can use a different card for future payments.)

1/ Contacting Microsoft Data Protection team by phone support

In this situation, the Microsoft Data Protection team has tools and processes in place to verify identity and regain access to administrator accounts.     

Therefore, if you are the only administrator in your organization, then you need to involve Microsoft data protection team. Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support

If you can use English, you may prefer these numbers:

(Important Note: Depending on your country or region, when you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)

In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with.

Answer: Authenticator.

A: What products do you use?

B: Office 365 for business.

Verification: Education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Are there any other administrators in your organization?

B: No.

A: I need one.... Service request?

B: Yes  

Please try "2 or 3"times until you can reach out to an agent.

2/ Another work around

If you still cannot reach to agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription. This would allow you to create a new tenant following the prompts provided. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.   

For detailed guidance, to set up a new tenant, please follow these steps:    

• Visit this following link and choose any plan and click try for free to start a free trial: Microsoft 365 Business Plans and Pricing | Microsoft 365
• Follow the guided setup process to create a new account for a new tenant.

Once your tenant is created, you should be able to access the support portal and submit your ticket without further issues 

Ticket Support: In the Microsoft 365 Admin Center->Support->Help & Support. You can raise support ticket In Microsoft Admin Center by this link:

https://admin.microsoft.com/#/support/requests

After that, they will contact you via email to schedule a direct support appointment

*Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.   

You can either contact Microsoft Billing Support to have them investigate this issue further, or contact your bank directly to ensure that you are not charged by Microsoft again.

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Answer 2

Hi ,

I'm Dyari. Thanks for reaching out.

I am afraid that no one here has access to Microsoft accounts. Therefore, I would suggest contacting Microsoft Support teams to take care of your issue, but before that, verify that the transaction has occurred by checking your bank account, as sometimes fraudulent charges may appear.

Returning items you bought from Microsoft for exchange or refund:

https://support.microsoft.com/en-us/account-billing/returning-items-you-bought-from-microsoft-for-exchange-or-refund-81629012-aa4f-f48b-2394-8596f415072b

Contact Microsoft Support:

https://support.microsoft.com/en-us

Select the product > Get Home Support > Type billing > Sign in to Contact Support Select the product and then click Chat with support agent in web browser.