Dispute a subsciption payment

Question

I have an annual subsciption 23 rd January $139 for microsoft 365. However, I have been charged $179 on 23.07.2026 (via PayPal) for microsoft 365. This $179 payment does not show in my Mictosoft Account. I dispute this charge as I think I am being charged twice for Microsoft 365. I request this charge be reversed of please explain why I have been charged $179 on 23.07.2026

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your PayPal details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that extra payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that extra payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that extra payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option