Microsoft 365 account for @btinternet.com

Paul Beedham 0 Reputation points
2026-07-31T17:51:20.1466667+00:00

I just want to renew my Microsoft 365 account. I think that it didn't renew because we changed our bank account. We keep getting a message: Unknown Error.

Moderator note: personal information removed from title

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Thomas4-N 21,325 Reputation points Microsoft External Staff Moderator
    2026-08-01T06:52:09.06+00:00

    Hello Paul Beedham,

    It sounds like the renewal may have failed after the bank account changed.

    Please sign in to Services & subscriptions, check the Microsoft 365 status, and update the payment method under Manage. Also make sure the billing address and region match the information held by the bank.

    If the renewal still shows Unknown Error, please contact Microsoft Support.

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. 

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.