Cancel current Microsoft365

Question

I want to cancel my current Microsoft365 through Best buy and redeem my 3-month free activation that I received with my new computer

Answer 1

Hello,

You will need to cancel it via Best Buy because the sale was processed by Best Buy.

See Microsoft's support document here regarding how subscription purchase from third party is managed:

Microsoft explains it here: https://support.microsoft.com/en-us/account-billing/manage-your-microsoft-365-subscription-purchased-through-a-third-party-44749f45-4c0b-5d41-a73f-7634b8d2a763

As for redeeming your 3-month free activation that's included in your new device, you can follow the instruction here: https://support.microsoft.com/en-us/microsoft-365-activation-licensing/office-install/activate-office-for-windows Specifically under this section "Activate an Microsoft 365 purchase or offer that's included on a new Windows device"