Error message

Question

When trying to log into email, I am getting a something went wrong message and refresh application. I can sign with my other business accounts on same computer but this one give this error.

Answer 1

Hi @Anita Murphy, 

To help narrow down the cause, could you please provide a bit more information? 

• What is the exact error message you're seeing? If possible, please share the full wording of the error or a screenshot (with any personal information removed). 
• Where you're trying to sign in to your email? For example, are you accessing it through Outlook on the web in a browser, the Outlook desktop application, the new Outlook app, or another Microsoft 365 application? 
• If you're attempting to sign in through a desktop application, could you let me know whether you're able to access the web version using the same account? For example, can you successfully sign in at Outlook on the web with that account, or does the same error occur there as well? 

The answers to these questions will help determine whether the issue is related to the application itself, the local sign-in cache, or the account. 

Please reply by posting a comment or answer in this thread. That's the best way for me to receive notifications and follow up with you promptly. 

I look forward to your response and will be happy to assist further.