unauthorised payment

Question

unauthorised payment

taylor gleeson 0

I n ow use anything other than Microsoft because they are the worst company i have ever seen for customer service and this is yet another example.

I had money take from my account today and i am 100% certain i did not approve it and i don't have access to any log in details because i don't use this terrible company anymore.

How do i get a refund and prevent them from stealing my money again?

I don't have access to any log in details. the email address and log ins i have used, i checked them and there is no purchase history or current subscriptions.

taylor gleeson 0 Reputation points

2026-08-01T00:53:16+00:00

i also called the contact number and had a pathetic robot that wouldn't understand me and then hung up on me and each time i tried to call back i couldn't start over again. it started to call with directing me to the website refund link that was useless.

2 answers

Your answer

taylor gleeson 0 Reputation points

2026-08-01T00:53:16+00:00

i also called the contact number and had a pathetic robot that wouldn't understand me and then hung up on me and each time i tried to call back i couldn't start over again. it started to call with directing me to the website refund link that was useless.

Answer 1

Bulldog 3,945

If you are "100% certain" that you didn't authorize this purchase, and yet you see it on your payment card statement, that means someone else knows your payment card information, and they will continue to use it to make unauthorized purchases until you report these fraudulent transactions to your card issuer.

Microsoft earns billions of dollars from completely legitimate businesses. They don't need to nickle and dime people's payment cards.

0 comments

Answer 2

EmilyS726 258.2K Independent Advisor

Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

EmilyS726 258.2K Reputation points Independent Advisor

2026-08-01T01:32:14.87+00:00

Taylor, not sure what else I can tell you. You are not talking to Microsoft support here. You are posting this in a community forum. As someone independent, I can only point you to the direction to get the help you need.

Let me know if you run into any roadblocks with the instruction given to you so I can help you brainstorm.
taylor gleeson 0 Reputation points

2026-08-01T01:35:37.21+00:00

i have tried to contact Microsoft. many ways with no response. i cant access the account like i said. your response is a long winded way of saying "i didnt read your question but here is an answer".

the road block is in my question.

I

CAN NOT

ACCESS

THE

ACCOUNT.
EmilyS726 258.2K Reputation points Independent Advisor

2026-08-01T01:44:38.1233333+00:00

I actually read what you wrote. You also said "i checked them and there is no purchase history or current subscriptions.", to me, that means you were able to review your account's purchase history, meaning you did access your account. So what account were you checking there then that has no purchase history or current subscriptions???

When you said you didn't have login details, I took it as you reviewed your account's login activities to see if maybe someone else signed into your account and you couldn't find any login details that might indicate a compromised account.

I misunderstood what you wrote.

If you cannot access your account or don't have any Microsoft account at all, then I fear it is the third scenario: your card can be compromised, and someone else made a purchase on their account, not yours. Either way, as long as it is unauthorized spending, start a dispute process with your credit card company as soon as possible because that will force Microsoft to address it - they have to respond to the request sent by the credit card company. This happened to me a few years ago, actually with Apple, and I had to go through the credit card company to get it sorted because Apple couldn't disclose other user's account to me.