Refund Request for Unwanted Additional Microsoft 365 Personal Subscription

Question

Hello Microsoft Support,

I am requesting a refund for an unwanted additional 12-month Microsoft 365 Personal subscription.

On 25/07/2026, I purchased a Microsoft 365 Personal subscription through Harvey Norman, with payment made using Afterpay. However, an additional 12-month Microsoft 365 Personal subscription was also charged to my Microsoft account, which I did not intend to purchase or renew.

I would appreciate it if you could review my account and process a refund for the unwanted subscription. If you require any additional information, such as my Microsoft account details or proof of purchase, I will be happy to provide it.

Thank you for your time and assistance. I look forward to your response.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what that extra payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that extra payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that extra payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option