Double charged for subscription

Question

I have been over charged for subscription since September 2025. But I did not realised until now. How can I request for refund?

Answer 1

Hi Shander,

I understand that you would like a refund, however, please note that this community is composed of fellow Microsoft users—we are not Microsoft employees and do not have access to tools or systems to review transactions or account details.

For your billing issue, I recommend to directly contact Microsoft support specifically with Accounts and Billing department to check whether refund is still feasible.

 

To do that, please refer to the steps below:

 

1. Go to this link:  https://support.microsoft.com/contactus and sign in your Microsoft account
2. On the "Tell us your problem so we can get you the right help and support" - just type "Billing issue" then search
3. You will see Recommended Solution, just scroll down until you can see "Contact support"
4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"
5. For Category select > manage my subscription > then confirm
6. Select Chat with a support agent in your web browser
7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to investigate and assist you further with the billing concern.