How to fix automatic scrolling?

Question

How to fix automatic scrolling?

GC 0

Whenever I hit reply or reply all to a chain, the page scrolls away from the reply box and scrolls down to the bottom of the chain / old conversations. It's quite annoying as I need to scroll back up and click back into the box every single time, and I just want the page not to scroll around. How can I fix this?

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Answer 1

Dear @GC

According to my research, I've seen that many users also have the same issue where Outlook automatically scrolls to older messages or the bottom of a conversation thread after selecting Reply or Reply All, causing the focus to move away from the compose area.

To help me narrow down the cause of the scrolling behavior, could you please provide the following information?

When did the issue start? Has it always occurred, or did it begin recently after an update or other change?
Does it happen with all email threads or only specific conversations? For example, only long email chains, shared mailboxes, or conversations with many recipients.
What happens exactly when you click Reply or Reply All?
Does the page immediately jump to the bottom of the conversation?
Does the cursor remain in the reply box, or does focus move away from it?
If possible, could you try to disable conversation view temporarily? Settings > select Mail > Layout/Message List > Message Organization to alter your conversation view options.

In the meantime, please try these steps again:

Step 1: Use an InPrivate/Incognito browser window > This helps determine whether the behavior is related to cached browser data or an extension.

Step 2: Clear browser cache and cookies

Sign out of Outlook, clear the browser cache for Microsoft/Outlook sites, then sign back in.

Step 3: Try a different browser, different account, or device and check again to see if the issue persists.

On the other hand, if you're using the Outlook desktop application, please ensure it is fully updated, as Microsoft has addressed several scrolling and focus-related issues in recent Outlook releases

I hope the information shared will help you move in the right direction. Please try the steps above and let me know if they work. If not, we can continue to work together to identify the cause of the problem.

I appreciate your patience and understanding. I'm looking forward to your update

GC 0 Reputation points

2026-08-02T22:34:26.1166667+00:00

Thanks for the help. The problem doesn't normally happen which is why I'm a bit confused. I really noticed it when I had several cold emails I was following up today (think this is where it's really noticeable). What happens is that when I click on the sent email, I can feel there's a slight scrolling issue (like even if I don't click all and scroll to the bottom, it will automatically scroll back up or fight me on scrolling down). Interestingly, if I experience that, the reply box problem doesn't happen. When I immediately click reply all (not scrolling around beforehand), it jumps to the older email with the reply box almost disappearing from the screen, and then I need to go back up and click into the box again.

I tried the message organization thing, ungrouping -> save -> group again, and the problem is still there. Also tried uninstalling it but that didn't fix the problem.