subscription

Question

I was charged for microsoft subscription I never accept this, and i need a refund please.

Answer 1

Hey there! Nice to meet you!

You may check if the subscription is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

In case you are unable to find the subscription, this means that it is active on a different account. Kindly follow the guide on the official Microsoft website to investigate the details and locate the subscription from Microsoft at this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

You may also try contacting Microsoft Support for further assistance in tracking the charge:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" or "Cancel Subscription" > click "Get Help" > Scroll down to Sign in to Contact Support > Select "Contact Support" > Microsoft 365 and Office > "Billing and Payment Updates" or "Cancel My Subscription" > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you will need to contact the financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Please let me know if you need anything else.

Best regards,

Darhyl